CAY ELECTRONICS SALES & REPAIRS POLICY
At Cay Electronics we strive to provide you with the very best quality and value of service. Should you have any concerns or questions please contact us at (401) 683 3520.
General Manager, Dave Jewell, extension 114
Electronics Department Manager, Jim Vander Hey, extension 111
Installations Department Manager, Rogan Van Gruisen, extension 107
Company President, Rufus Van Gruisen, extension 103
1) QUOTED EQUIPMENT INSTALLATIONS
Any work performed by Cay Electronics to a quote that a client has accepted will be invoiced at the quoted price plus State sales tax (if applicable). After a quoted job has commenced, any changes or additions will require the client’s approval of an additional quote. Unless otherwise stated a quoted price includes the equipment, shipping costs, installation materials and installation labor. PC software & hardware configuring is not included in our quotes and will be charged by the hour. Equipment calibration and/or sea-trial is only included when specifically stated.
2) LABOR CHARGES
For non-quoted jobs, service time is charged from the time the Cay Electronics technician leaves the shop to travel to the vessel until his return to the shop. In cases where the technician is able to work on multiple boats in one area, the travel time will be pro-rated between clients.
2b) BOATYARD LABOR SURCHARGES
Some boatyards charge outside contractors for working on vessels on their premises. These charges will be added to your invoice.
3) TRAVEL TIME
If the travel time from the Cay Electronics service shop to the vessel and back exceeds four hours, it will be invoiced at ½ the prevailing rate. Any flight or ferry charges will be invoiced to the client, at cost.
4) WARRANTY REPAIR CHARGES
All costs related to equipment warranty repairs that are not paid by the manufacturer will be the responsibility of the client. Each equipment manufacturer has a specific list of costs covered under the terms of their warranty. Costs not covered by the manufacturer may include travel time, shipping expenses, calibration and/or sea-trial time. Some manufacturers cover only the cost of replacement parts and no (or limited) service time. You may wish to check their policy with us before a repair is commenced.
5) CAY ELECTRONICS INSTALLATION WARRANTY
Equipment that has been supplied and installed on a vessel by Cay Electronics carries a 12-month installation warranty, in addition to the manufacturer’s equipment warranty. Any defect that occurs with the physical installation will be corrected, free of charge, by technicians at any branch of Cay Electronics. Clients whose vessels that are more than two hours travel time from the nearest Cay Electronics store will be charged the technician’s travel time at ½ the standard service rate. All travel expenses such as flight or ferry charges will be the responsibility of the client. Repair charges for installation warranty work performed by companies other than Cay Electronics will not be accepted except under exceptional situations and with the prior approval of our service manager.
6) ESTIMATED JOBS
Occasionally, at a client’s request, we will provide a written or verbal estimate prior to commencing an installation or repair. At the completion of the job the client will be invoiced for the materials used and the time taken to complete the job (time & materials). The Estimate is provided only as a guide. Cay Electronics makes no assurance that the invoiced amount will match or be close to the estimated amount
7) MANUFACTURER’S NEW EQUIPMENT WARRANTY
All new equipment sold by Cay Electronics carries the manufacturer’s warranty. Clients are responsible for ensuring that the warranty card has been completed and sent to the manufacturer to activate the warranty. Warranty terms and conditions vary from manufacturer to manufacturer. Check the literature provided with the product or contact your Cay Electronics representative for details.
8) CAY ELECTRONICS REPAIR WARRANTY
Cay Electronics guarantees that the specific components replaced during a service call will be correctly installed and will not fail for a period of 90 days from the date of replacement. Cay Electronics does not guarantee any other part of a system that may have been faulty at the time of the service call or that may subsequently fail.
9) INCOMPLETE REPAIRS
Occasionally, it is not possible to complete a repair. This may be due to time constraints, unavailable parts or an item may be uneconomical to repair. In these cases, and at the sole discretion of Cay Electronics, we will discount the charges for our technician’s troubleshooting time.
10) TRAVEL & ACCOMMODATION CHARGES
For jobs that require our technicians to spend time away from home we will invoice the client for all accommodation, living expenses and travel costs.
11) RESTOCKING FEES
A restocking fee of 15% of the original invoice price plus return shipping charges will be invoiced to the client for any equipment order that is canceled or changed after the equipment has been shipped from the manufacturer. Only equipment that is ‘as new’ and in its original packaging can be accepted for return. Software packages that have been opened cannot be returned.
12) PAYMENT TERMS
No on-board work will commence until Cay Electronics has on file a signed Work Request Form (or Purchase Order for a commercial client) giving the name, address, telephone number and a credit card guarantee of the party responsible for paying the invoice. By signing the Work Request Form the client has agreed that an invoice that becomes more than 14 days past due will be charged to the client’s credit card unless Cay Electronics has been notified of concerns regarding the work done or items invoiced. The client is responsible for any bank charges incurred in transferring funds to a Cay Electronics bank account.
13) CREDIT CARD PAYMENTS
Payments by credit card that exceed $5,000.00 will incur a 2.75% surcharge to cover the credit card company processing fees.
14) OVERDUE ACCOUNTS
Accounts that become over 30 days past due will have a 1-½% per month finance charge added until the account is paid. Any costs incurred by Cay Electronics collecting past due accounts will be the responsibility of the client.
15) RETURNED CHECKS
A $25.00 charge will apply to any checks that are returned by a client’s bank.